Terms and Conditions ez99 –
Platform Terms of Use You Need to Know

📌Introduction

Welcome to ez99. This Terms and Conditions document ("Agreement") governs the use of the ez99.pw website and all services offered by our platform, including online games, promotions, VIP programmes, and mobile applications.

By registering an account, accessing the platform, or using any ez99 services, you hereby confirm that you have read, understood, and agreed to be bound by all terms set out in this document. If you do not agree with any part of these terms, please cease using the ez99 platform immediately.

1Eligibility & Registration Requirements

To register and use ez99 services, you must meet all of the following eligibility criteria:

• Age: You must be at least 18 years of age at the time of registration. ez99 strictly prohibits the participation of underage individuals in any form of gambling on our platform.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are under court protection are not eligible to register.
• Non-ez99 Employees: Employees, contractors, immediate family members of employees, and parties directly associated with ez99 operations are not permitted to register or play on the platform.
• One Account Per Individual: Each individual, home address, phone number, IP address, or device is only permitted to register one ez99 account. Any attempt to register multiple accounts will result in all accounts being suspended.
• Accurate Information: All information provided during registration must be truthful, accurate, and up to date. ez99 reserves the right to request identity verification (KYC) at any time.

2Account Management

As an ez99 account holder, you are solely responsible for the security and all activities that occur within your account.

• Password Confidentiality: You are responsible for keeping your username and password confidential. ez99 will never ask for your password via email, SMS, or live chat. Please change your password immediately if you suspect your account has been compromised.
• Suspicious Activity Notice: You must notify the ez99 support team immediately if you become aware of any unauthorised access to your account.
• Information Updates: You are responsible for ensuring all personal information in your account is up to date. Contact ez99 support for assistance updating information that requires verification.
• Non-Transferable: Your ez99 account is personal and may not be transferred, sold, or shared with any other individual.
• Currency Usage: All transactions on the ez99 platform are conducted in Malaysian Ringgit (MYR).

3Deposit & Payment Methods

Ez99 supports a variety of deposit methods tailored for Malaysian users. All deposits are processed in Malaysian Ringgit (MYR) with no additional fees charged by ez99.

Accepted deposit methods: DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers.

• All deposits must be made from a payment method in the same name as the account holder. Deposits from third-party accounts are not accepted and may result in funds being frozen.
• Ez99 is not responsible for processing delays caused by third-party system failures or financial institutions.
• Minimum and maximum deposit limits may vary by payment method. Check the latest information on your account's deposit page.
• Any deposit suspected of originating from illegal activity will be reported to the relevant authorities and the associated account will be suspended immediately.

4Fund Withdrawal

Withdrawals from your ez99 account are subject to the following procedures and conditions:

• KYC Verification: Withdrawals may require full identity verification (KYC) before processing, particularly for first-time withdrawals or amounts exceeding certain limits.
• Withdrawal Method: Withdrawals will be processed using the same payment method as the deposit, or to a verified Malaysian bank account held in the account owner's name.
• Processing Time: Standard withdrawal requests are processed within the timeframe stated on the platform. VIP members enjoy faster priority withdrawals.
• Wagering Conditions: Before a withdrawal is approved, deposits that received a bonus must meet the associated wagering requirement. Bonus funds cannot be withdrawn directly.
• Withdrawal Limit: Minimum and maximum withdrawal limits may apply. Check the latest information on your account's withdrawal page.
• Cancelled Withdrawal: ez99 reserves the right to decline or cancel any withdrawal suspected of being linked to fraud, breach of terms, or illegal activity.

5Bonuses, Promotions & VIP Programme

Ez99 offers a wide range of bonuses and promotions to members. All offers are subject to the specific terms stated alongside each promotion.

• Wagering Requirement: All bonuses carry a wagering requirement that must be met before wins from that bonus can be withdrawn. Wagering conditions vary by bonus type.
• Validity Period: Bonuses and free credits have an expiry period. Unused bonuses will expire automatically upon the validity period without any compensation.
• One Bonus Per Promotion: Each promotion may only be claimed once per account, per phone number, per address, or per device unless otherwise stated.
• Bonus Abuse Prohibition: Any attempt to exploit, abuse, or manipulate the ez99 bonus system will result in the cancellation of all bonuses and potential account closure.
• VIP Program: ez99 VIP membership and associated benefits are at the sole discretion of ez99. ez99 reserves the right to modify, suspend, or terminate VIP membership for reasonable cause with appropriate notice.

6Game Rules & Player Conduct

All games on ez99 use an independently audited Random Number Generator (RNG) to ensure fairness. Players are required to comply with the game rules set by the respective game providers.

• Final Decision: The outcome of all games on ez99 is final. In the event of a dispute regarding a game result, ez99 will review the game logs stored by the system.
• Technical Failure: In the event of a technical failure or system disruption during gameplay, ez99 reserves the right to void the affected round and return the wager to the player. ez99 is not liable for losses caused by the player's own internet connection failure.
• Prohibition on Automated Software: The use of bots, automated scripts, or third-party software to play on ez99 is strictly prohibited. Such violations may result in account closure and forfeiture of all balances.
• Unauthorised Collusion: Any form of unlawful collusion between players to gain an unfair advantage ("collusion") is prohibited and may result in legal action.

7Privacy & Data Protection

Ez99 is committed to protecting the personal information of all members. The collection, use, and protection of your personal data is governed by our Privacy Policy ez99, which forms part of this document.

• All personal data collected is used solely for platform operations, identity verification, and service improvement.
• Your financial information is protected with 256-bit SSL encryption and is never stored directly by ez99.
• Ez99 does not sell or disclose members' personal information to third parties without consent, except where required by law or to prevent fraud.
• You have the right to request access to, correction of, or deletion of your personal information, subject to record-keeping requirements mandated by law.

8Account Termination & Suspension

Ez99 reserves the right to suspend or close any member's account without prior notice in the event of the following violations:

• Multiple account registrations or use of false identities
• Any form of fraud, game manipulation, or exploitation of system vulnerabilities
• Systematic abuse of bonuses or promotions
• Funding an account from unlawful or illegal sources
• Indecent, threatening, or harassing behaviour towards staff or other players
• Violation of local laws related to gambling

You may also request voluntary account closure at any time by contacting the ez99 support team. Any valid credit balance (not subject to terms violations) will be returned to you upon completion of the required identity verification.

9ez99 Liability Limits

To the extent permitted by applicable law, ez99 is not liable for:

• Financial losses resulting from game outcomes, including losses from fair gameplay
• Delays, disruptions, or service failures caused by third parties, including internet service providers or game providers
• Indirect, consequential, or punitive losses arising from the use of the platform
• Data or content loss caused by factors beyond ez99's control

Ez99 provides the platform on an "as-is" basis and makes every effort to ensure it operates smoothly and securely at all times.

10Dispute Resolution & Legal

If you have a complaint or dispute regarding ez99 services, please follow the procedure below:

1. Contact the ez99 support team via live chat for prompt resolution. Most issues can be resolved within 24–48 hours.
2. If an issue cannot be resolved through standard customer support, submit a written complaint to the ez99 management team via email at [email protected], stating your account number, issue details, and relevant supporting evidence.
3. Ez99 is committed to resolving all valid complaints within a reasonable timeframe and in a fair manner.

These Terms and Conditions are governed by the applicable laws of the jurisdiction where ez99 is registered. Any disputes that cannot be resolved amicably will be referred to the appropriate court jurisdiction.