Privacy Policy ez99 –
Personal Data Security You Are Our Priority

📌Introduction

This Privacy Policy ("Policy") describes how ez99 ("we", "our platform") collects, uses, stores, and protects your personal information when you use the ez99.pw website, mobile app, and all related services.

We understand that privacy matters deeply to Malaysian users today. Your trust is the foundation of our relationship — and we take this responsibility very seriously. This policy is crafted in line with sound data protection principles, ensuring you have full clarity on how your information is handled.

By using the ez99 platform, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of the platform immediately.

1Personal Information We Collect

Ez99 collects several categories of personal information when you use our platform. We adhere to the principle of minimal collection — only data that is genuinely necessary to provide our services is collected.

2How We Use Your Information

All information collected is used responsibly for the purposes stated below. ez99 does not use your data for purposes outside this scope without your consent:

• Account Management: Creating, verifying, and managing your ez99 account, including the KYC process and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Customer Support: Handling your enquiries, complaints, and technical support requests more effectively using previous interaction records.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats to your account and the ez99 platform.
• Service Improvement: Analysing usage patterns in aggregate (not individually) to improve ez99's interface, performance, and game library.
• Important Communications: Sending account-related notifications, transaction confirmations, security updates, and important policy changes.
• Legal Compliance: Meeting applicable legal and regulatory requirements, including anti-money laundering (AML) obligations.

3Sharing Information with Third Parties

Ez99 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in the following limited situations, information sharing may occur:

• Service Providers: Technical partners such as payment gateway providers, game suppliers, and hosting platforms that require limited access to data in order to deliver their services. All providers are bound by strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or a legitimate law enforcement agency, ez99 may be required to disclose certain information.
• Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities or industry fraud prevention services.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, member information may be transferred to the new entity, which will be bound by the same or stricter Privacy Policy.

4Security & Data Protection

The security of your personal data is ez99's top priority. We implement multiple layers of protection to ensure your information remains safe at all times:

• 256-bit SSL Encryption: All communications between your browser or app and ez99's servers are encrypted using the latest SSL/TLS protocols. No data is transmitted in plain text.
• Two-Factor Authentication (2FA): A 2FA system is available to all ez99 members, providing an additional layer of security beyond the standard password.
• Strict Access Controls: Only ez99 staff who require access for their job duties are permitted to view member data. Access is logged and continuously monitored.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify and block any unauthorised access attempts or suspicious activity.
• Regular Security Audits: ez99 conducts regular security audits by independent parties to identify and address any system vulnerabilities.

5Your Rights as a Data Owner

As the data owner, you have the following rights regarding your personal information held by ez99. We are committed to making it easy for you to exercise these rights:

6Cookies & Tracking Technologies

Ez99 uses cookies and similar tracking technologies to enhance the user experience and analyse how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting aggregated information on how pages are used to help us improve platform performance and responsiveness.
• Preference Cookies: Saving your preferences such as display language and interface settings so you don't have to reconfigure them each time.
• Analytics Cookies: Helps us understand overall platform usage patterns without identifying individual users. This data is used to make product improvement decisions.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the ez99 platform. For the mobile app, your device's privacy settings control cookies and tracking.

7Data Retention & Deletion Period

Ez99 retains your personal information for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure for complaint resolution purposes.
• Financial Transaction Records: Retained in accordance with AML legal requirements and applicable financial regulations — typically for a minimum period of 5–7 years.
• Communication Logs: Customer support records are retained for the period necessary to ensure service quality and dispute resolution.
• Technical Data: Security and access logs are retained for the period required for security and fraud detection purposes.

When data is no longer needed, ez99 will securely delete or anonymise it using industry-standard compliant methods.

8Child Protection

The ez99 platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.

If we discover or are informed that we have collected information from an underage user, we will immediately take action to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered at ez99 are encouraged to contact us immediately at [email protected].

9Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

• Live Chat 24/7: The fastest way to get help — available directly within the ez99 platform or via our mobile app.
• Privacy Email: Send a written enquiry to [email protected] stating your account number and details of your request. We will respond within 24 hours on business days.

Ez99 is committed to addressing all privacy concerns with seriousness and transparency. We value the trust you place in us by sharing your personal information, and we will never take that trust lightly.